

FEATURES: How Hotel GMs Can Automate the Front Desk Without Automating Hospitality
Every general manager who has sat through a vendor pitch for front-desk automation has heard some version of the same promise: faster check-ins, lower labor costs, happier guests, all from a single kiosk or chatbot rollout. Some of that promise is real. Some of it is marketing. The hard part of the job, the part no vendor slide ever quite covers, is figuring out which is which before signing a contract and reorganizing a team around it.
Allan Chan
2 hours ago


FEATURES: How the long-stay sector is redesigning everyday routines, not just amenities
For decades, the hospitality industry treated wellness as an add-on: a spa visit booked in advance, a yoga class on a printed schedule, a treatment room tucked away from the rest of the property. That model worked well enough for short leisure stays, where a guest might carve out one afternoon for indulgence before returning to normal life. It works far less well for the growing population of travellers who are not visiting a destination so much as living in it for weeks or m
Allan Chan
6 days ago


STAYCATION REVIEW: A Quiet City Escape in Crowne Plaza Manila Galleria
Our staycation at Crown Plaza Manila Galleria has set the standard for what an ideal city hotel was for us. I am now assured there is a hotel in the heart of the city that can provide me with the tranquility, comfort and genuine hospitality that I need and that is worth paying for.
Amanda Virrey
Aug 25









































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