We all have days when we question, "Do guests really appreciate our efforts?"
It may be a day where you've been 'slammed' from every direction. Or a day where it has felt that all you have done is handle complaints or unhappy guests.
It can even be a day when you perform at your best, pulling out all the stops and going 'above and beyond.' And the guest didn't say thank you or even appear to notice your exceptional service or efforts.
Service is a short and small word, but its impact is enormous, whether it is bad service or exceptional service.
I have visited and worked for many different hotels worldwide. I have also been hired by failing hotels to help turn them around.
